Author

Brian Nisbet

Brian Nisbet is Network Operations Manager at HEAnet, the Irish National Research & Education Network. He's been with the company since 2001 and he's passionate about service uptime and communications. He is also Co-Chair of the RIPE Anti-Abuse Working Group and an active member of a number of operator communities.

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24/7 uptime and the 60-second SLA

By Brian Nisbet on 12 Oct 2017

Guest Post: Users are never going to be tolerant of service outages, but with good communication and processes, network operators can get more time to fix problems that arise.